Troubleshooting Guide

If using an iPad, please see our iPad troubleshooting guide.

Your Computer / Web-browser:
To troubleshoot an issue with your computer or web-browser:
     1.  Try restarting your computer

     2.  Try clearing your browser cache (click here for directions)

     3.  Try accessing ESGI from another computer

The Internet / Network Connection
To troubleshoot an issue with your connection:
     1.  Try another website (

     2.  Try logging in to ESGI from another computer outside of school

If you continue to have problems after trying the solutions above, please email with the following information:
     1. Your computer and browser information. Go to Click the green "Copy" button and share the link with me by replying to this email. 

     2.  Details. Include as much information as possible: what screen, student name, test, subject tab, error message, etc. A picture is worth a thousand words! If you can send a screenshot or take a picture with your phone, that would be very helpful!

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