Follow

Troubleshooting Guide

If using an iPad, please see our iPad troubleshooting guide.

Your Computer / Web-browser:
To troubleshoot an issue with your computer or web-browser:
     1.  Try restarting your computer

     2.  Try clearing your browser cache (click here for directions)

     3.  Try accessing ESGI from another computer

The Internet / Network Connection
To troubleshoot an issue with your connection:
     1.  Try another website (www.microsoft.com)

     2.  Try logging in to ESGI from another computer outside of school


If you continue to have problems after trying the solutions above, please email support@esgisoftware.com with the following information:
     1. Your computer and browser information. Go to https://supportdetails.com/. Click "Export PDF". 

     2.  Details. Include as much information as possible: what screen, student name, test, subject tab, error message, etc.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk