Troubleshooting Guide

If using an iPad, please see our iPad troubleshooting guide.

Your Computer / Web-browser:
To troubleshoot an issue with your computer or web-browser:
     1.  Try restarting your computer

     2.  Try clearing your browser cache (click here for directions)

     3.  Try accessing ESGI from another computer

The Internet / Network Connection
To troubleshoot an issue with your connection:
     1.  Try another website (

     2.  Try logging in to ESGI from another computer outside of school

If you continue to have problems after trying the solutions above, please email with the following information:
     1. Your computer and browser information. Go to Click "Export PDF". 

     2.  Details. Include as much information as possible: what screen, student name, test, subject tab, error message, etc. A picture is worth a thousand words! If you can send a screenshot or take a picture with your phone, that would be very helpful!

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