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iPad Troubleshooting

If ESGI is not working properly on your iPad, please follow the troubleshooting steps below. If the issue remains, please contact us at support@esgisoftware.com.

  • Browser: only Safari is supported when using ESGI on an iPad.
  • Operating System (iOS): Version 11 or higher.
  • JavaScript is on

1. Tap the Settings button.
Settings_Icon.jpg

2. Tap General on the left, then tap Software Update on the right.

General_Settings2.jpg

If no updates are needed, then "Your Software is Up To Date”.

No_update_needed.png

If an update is needed, tap "Download and Install".

Install_Update.jpg

 

3. To check if JavaScript is turned on:

Tap the Settings button.
Settings_Icon.jpg

Tap Safari on the left, then tap Advanced on the right:

java_script_advanced_settings.jpg

Verify that JavaScript is turned on:

Java_script.jpg

Go to www.esgisoftware.com and try logging in again.

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