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Importing FAQ's and Troubleshooting

 

Q: What is importing?

A: School districts work with ESGI to import files that contain school, teacher, and student information so teachers do not have to manually populate their class lists. Files are exported from district Student Information Systems, reformatted, and then imported into ESGI. Importing is done at the district level and cannot be done by schools or individuals. 

 

Q: If my district imports, will I get an Activation Code?

A: Each teacher's account is automatically extended and an Activation Code is not used. If you already have an account, you can access it as usual.  If you are new to ESGI, an account will be created and extended by the import.  You should receive a welcome email with a registration link.  Unfortunately, these emails often go to spam.  If you did not receive one, please enter your email address in the Lost Password link.

 

Q: What if I already had an ESGI account before the import?

A: The import file should keep the same username that you had. If you have trouble accessing your account, please contact us at support@esgisoftware.com and we will assist.

 

Q: I can't log in. Help!

A: To find out your username or reset your password, please go to www.esgisoftware.com and click the Lost Password link. If your district uses Clever, please click here for steps on how to link your ESGI account with Clever. If you need additional help, please contact support@esgisoftware.com. 

 

Q: I got an "account is deactivated" error message. What do I do?

A: Please contact us at support@esgisoftware.com and we will assist.

 

Q: I got an 8939 or 7969 error message that the "current school year is not active in my account." What do I do?

A: Please contact us at support@esgisoftware.com and we will assist.

 

Q: Some teachers and students are missing. How do I add them?

A: Teachers and students are included in the import file that is provided by your district. If anything is missing, please contact us at support@esgisoftware.com and we will assist.

 

Q: What if there is a teacher change after the start of the school year?

A: When your district updates this teacher change in the import file, an account will be automatically created for the new teacher and move the students and their data over to the new class.

 

Q: I am a District Administrator. Can I add a teacher?

A: No, not if your district imports nightly. Your district's import file will conveniently add new teachers.

 

Q: Why don't I have an "add" button? I can't add students to my class.

A: Your district provides import files, which will automatically update your class roster into your account.

 

Q: I am missing students.

A: If your district imports nightly, the students should appear the following day. If students are still missing, please contact support@esgisoftware.com and provide the student names. 

 

Q: How do I add a student in my account that is also in another teacher's account?

A: Students can only be in one teacher's account, which is determined by the import file.

 

Q: I have AM and PM classes but all the students are in the same class. How do I separate them?

A: You can create groups. The import will not affect the groups you create.

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